Broad Street Veterinary Hospital is dedicated to providing the best care to our patients and their owners, backed by our long history of quality veterinary practice and our passion for pets.
What to Expect at a Veterinary Appointment
Knowing what you should expect at your first appointment will help to make this process easier and smoother for both you and your pet.
We encourage all of our new clients to arrive at least ten minutes early to their pet's appointment so they can fill out our patient forms. To save some time, you can also complete all of our patient forms online in advance.
Meet Your Veterinarian
A member of our veterinary team will walk through your pet's medical history with you and discuss any health issues they may be experiencing. You can also take this opportunity to ask any questions you might have. We will be sure to take time to answer them.
Examination, Diagnosis & Treatment
After your pet has been assessed by your vets, they are ready for diagnosis and treatment. Your veterinarian will explain your treatment options and work with you to determine what the best choice for your pet is.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in the Richmond are. We are committed to providing state-of-the-art veterinary care to all of our patients with expertise, professionalism and compassion.
Our holistic veterinary philosophy puts preventative and proactive medicine in the forefront. We believe that this way, we are able to provide the best possible care for Richmond pets and encourage their lifelong health and happiness.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
We expect payment in full upon the delivery of our services or discharge of your pet. We accept payments by ceck, cash, MasterCard, Visa, American Express and Discover.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide all of our clients with an estimate of the cost of our services in good faith before treating your pet. However, unforeseen circumstances may arise which affect the final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs at our hospital.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.