Broad Street Veterinary Hospital is dedicated to providing the best care to our patients and their owners, backed by our long history of quality veterinary practice and our passion for pets.
What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will make the process easier and smoother for both you and your pet.
We encourage all of our new clients to arrive at least ten minutes early to their pet's appointment so they can fill out our patient forms. To save some time, you can also complete all of our patient forms online in advance.
Meet Your Veterinarian
A member of our veterinary team will walk through your pet's medical history with you and discuss any health issues they may be experiencing. You can also take this opportunity to ask any questions you might have. We will be sure to take the time to answer them.
Examination, Diagnosis & Treatment
After your pet has been assessed by your vets, they are ready for diagnosis and treatment. Your veterinarian will explain your treatment options and work with you to determine what the best choice for your pet is.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in the Richmond area. We are committed to providing state-of-the-art veterinary care to all of our patients with expertise, professionalism, and compassion.
Our holistic veterinary philosophy puts preventive and proactive medicine at the forefront of what we do. Our approach allows us to provide the best possible care for Richmond pets and encourage their lifelong health and happiness.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
We expect payment in full upon the delivery of our services or the discharge of your pet. We accept payments by check, cash, MasterCard, Visa, American Express, and Discover.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide all of our clients with an estimate of the cost of our services in good faith before treating your pet. However, unforeseen circumstances may arise which affect the final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
Our veterinarians treat all breeds and sizes of cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs at our hospital.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Access your pet's medical records with the AllyDVM app.Download App
Pet Record Sign-Up
Pet Record Sign-In
Download and fill out our forms to bring with you.Hours Disclosure Form
Patient Information Form
Photo Release Form
Get pet insurance financing with CareCredit and give your pet the lifetime of care they deserve.